Music that matches
how you feel

Effective Date: June 2, 2026

1. Acceptance of Terms

By accessing or using Frequence you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Age Requirement

You must be at least 13 years old to use Frequence. By using the Service you confirm you are 13 or older. You must be 18 or older to make purchases.

We do not knowingly collect data from children under 13. If we discover this has occurred we will delete it immediately. Contact us at legal@frequence.app.

3. What Frequence Is

Frequence is an AI-powered music playlist recommendation service. We do not host, stream, or distribute music. All song links direct to third-party platforms (Spotify, Apple Music, YouTube Music). We are not affiliated with these platforms.

4. User Accounts

• You sign in using Google OAuth and are responsible for your account activity
• You must provide accurate information
• We may suspend accounts that violate these Terms without notice

5. Content Rules (Mood Wall)

By posting to the Frequency Wall you agree not to post content that is hateful, abusive, sexually explicit, threatening, or harmful. We may remove any content at our sole discretion. You grant Frequence a license to display your content within the Service.

6. Prohibited Uses

• Using the Service for any unlawful purpose
• Posting hateful, discriminatory, or sexually explicit content
• Hacking, reverse engineering, or disrupting the Service
• Using automated bots or scrapers
• Selling or reselling access to the Service

7. Subscriptions & Payments

Vibe Pass — $4.99/month or $2.99/month billed annually
Soul Pass — $9.99/month or $5.99/month billed annually

Subscriptions renew automatically. You may cancel any time. Cancellations take effect at the end of the current billing period. We do not refund partial periods. New subscribers may receive a 7-day free trial — you will be charged at trial end unless cancelled. Payments processed by Stripe, Inc.

8. Mental Health Disclaimer

Frequence is an entertainment service — not a mental health, crisis, or medical service. If you are in crisis please call or text 988 (US Suicide & Crisis Lifeline) or text HOME to 741741 (Crisis Text Line).

9. Disclaimers & Liability

The Service is provided "as is" without warranties. Music recommendations are AI-generated and may not always match your taste. Our total liability for any claims shall not exceed the amount you paid to Frequence in the preceding 12 months.

10. Governing Law

These Terms are governed by the laws of California, United States. Disputes shall be resolved in Los Angeles County courts.

11. Contact

legal@frequence.app

Effective Date: June 2, 2026 · We do not sell your data. Ever.

What We Collect

• Account info — name and email from Google sign-in
• Mood entries — text you type to generate playlists (sent to Anthropic AI)
• Journal entries — notes after playlists (visible only to you)
• Usage data — playlists generated, features used
• IP address — for rate limiting and security (deleted after 30 days)

We do NOT collect: credit card details, GPS location, or your streaming history (unless you connect Spotify in Soul Pass).

How We Use It

• To generate personalized playlists
• To process your subscription payments
• To improve the Service
• For safety and fraud prevention

We do not use your mood entries or journal entries for advertising.

Who We Share It With

• Anthropic — receives your mood text to generate playlist recommendations
• Stripe — processes payments (your card details go directly to Stripe, never to us)
• Supabase — encrypted database storing your account and playlist data
• Google — provides authentication
• Vercel — hosts the application

Children's Privacy (COPPA)

Frequence is not directed to children under 13. We do not knowingly collect data from under-13s. If you believe a child under 13 has used the Service contact privacy@frequence.app immediately.

Your Rights

• Access — request a copy of your data
• Deletion — request account and data deletion
• Correction — update inaccurate information
• California (CCPA) — right to know, delete, and opt out of sale (we don't sell data)
• Europe (GDPR) — all of the above plus right to restrict processing and lodge complaints

Email privacy@frequence.app to exercise any right. We respond within 30 days.

Data Retention

• Account data — until you delete your account
• Playlists & journal entries — until deleted by you
• Payment records — 7 years (legal requirement)
• IP logs — 30 days

Security

We use TLS/HTTPS encryption in transit, AES-256 encryption at rest, row-level database security, and API key rotation. In the event of a breach affecting your rights we will notify you within 72 hours.

Contact

privacy@frequence.app

Everything you need to know about Frequence